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Showing posts with label accountability. Show all posts
Showing posts with label accountability. Show all posts

Wednesday, March 25, 2015

CFO Talks A Perfect Game

At least Chicken Farmers of Ontario ("CFO") knows what people want to hear and read.  Their 2014 Annual Report is a masterpiece in propaganda and political correctness.  While CFO says all the right words, have they provided any objective evidence to prove they achieved any of their talk?
CFO's 2014 Annual Report has been discussed for the last 3 days (see here and here). In their report, CFO says:


  • Taking Performance to the Next Level
  • CFO is relentlessly focused on achieving our full potential
  • Business as usual is not an option.
  • Our focus is to be better.
  • Our goal is to make a difference.
  • And so forth for a total of 32 pages of rainbows and unicorns


  • So where are all the results from all of CFO's pomposity, promises, and  propaganda?

    From an outsider's prospective, I see the following changes and improvements for CFO in 2014:
    • CFO re-decorated the office to a brighter shade of red, more consistent with CFO's corporate colours
    • CFO has implemented (or is still implementing) their very expensive and complicated SAP software (ie. "CFO Connects") that the Canadian and Ontario taxpayers bought for them.  So much for CFO being "self funded"
    • CFO's revenue has dropped by 9.5% from 2013.
    • CFO's expenditures have dropped 2.2% from 2013 (before extraordinary items)
    • CFO has spent a total of $1.5 Million trying to figure out (or to lobby the government and other stakeholders) how to set the farm gate price of chicken in a more advantageous manner for CFO and its millionaire chicken producers.
    CFO says the key projects that it worked on during 2014 are:   price reform, business development (specialty breeds), allocating growth and emergency management systems.

    CFO spent 44% less on its projects in 2014 than what they spent in 2013.  Does that mean CFO did 44% less work, or they were 44% more efficient in carrying out their projects?  CFO may know, but they aren't telling the rest of us.  I guess it's a secret.

    Stalin's Russia shared more info on their 5 years Plan implementations than what CFO shares.

    Perhaps CFO should talk to their many management consultants they hire about how to do Strategic Planning, openness, and accountability.

    What I expect is PLAN, DO, CHECK, IMPROVE (Deming's Cycle).

    1.  Each year, CFO should say what they are going to do, and the expected results that will be achieved.
    2. CFO implements their plan.
    3. CFO checks and measures the effectiveness of their plan implementation, and the results achieved.
    4. CFO improves their systems (ie. planning, implementation, checking, etc.), then repeat the whole process for the following year.
    In that manner, there's openness, transparency, and accountability.

    Until that happens, CFO deals solely in lobbying and propaganda; nothing more, nothing less.  Most unfortunate!


     .

    Sunday, September 21, 2014

    Voice of the Customer

    Some may consider that the #ChickenMafia just made 6 or more huge mistakes, all of which I'm about to tell you about.  However, I suggest these are 6 shining example of Bravery, Openness, Accountability, and Transparency ("B.O.A.T.") by the #ChickenMafia.

    Sincere Thanks to #ChickenMafia for 6 B.O.A.T.S.

    We don't get much "BOAT" from the #ChickenMafia, so we should make a special effort to recognize their "mistake" of providing the public some BOAT.  We need to minimize the negative consequence for the BC #ChickenMafia so they don't regret providing us BOAT.  We need to maximize the positive feedback to the #ChickenMafia so they deliver more and more BOAT to the public.

    Send your thanks to Chicken Farmers of Canada, and BC Chicken Marketing Board and BC Agriculture Council and BC Poultry Association and the BC Minister of Agriculture Honorable Norm Letnick

    BOAT #1:   The #ChickenMafia did a survey where they asked important questions, in spite of the risk that they get the truth rather than what they wanted to hear.  They got the truth in spades:
    "over 64 per cent of British Columbians believe that hormones and steroids are added to the chicken they eat."
    BOAT #2: The #ChickenMafia decided not to ignore the shockingly poor survey results on the perceived use of steroids and hormones in growing chicken

    BOAT #3:  The #ChickenMafia decided to do a video parody on the non-use of steroids and hormones to grow chicken (see Blog posting Militarized Canadian Chicken).

    BOAT #4:  The #ChickenMafia published their video on a Vancouver events website VanCityBuzz, asking for comments from the public about chicken growing practices in British Columbia.

    BOAT #5:   The #ChickenMafia didn't monitor, edit, and delete the negative comments, so as to leave only the positive comments showing on the Internet.

    BOAT #6:   The #ChickenMafia didn't take down that sobering page of negativity directed at the #ChickenMafia and their factory chicken (ie. they left all the negative comments out in the open for the world to see from the day after their contest ended on May 1, 2014 till today; 5 months and counting, thus allowing me to find it today).

    In case the BC #ChickenMafia  suddenly lose their courage, or they get a call from TPTB (The Powers That Be) who order them to get it taken down, I have copied the comments and saved them.  You can go to the original source on VanCityBuzz or if that has been disappeared, then you can review the copy I saved for posterity.  Unfortunately, in spite of everything I tried, I was unable to get the last 32 comments (ie. after Helena to Jarret Flach) into the saved file due to the Java script in the html code used by VanCityBuzz's website.

    #ChickenMafia Social Media Propaganda

    The $1,149 grand prize BBQ used as bait to motivate thousands
    of social media slaves to spread the propaganda of
    the #ChickenMafia.  In spite of this, the public clearly
    bit the hand that tried to feed them tainted chicken.
    The #ChickenMafia offered significant bribes to entice the desired social media behaviours: a $1,149 BBQ, and a $5,000 backyard makeover, gift card, t-shirt, cookbook and more.

    The #ChickenMafia also held Twitter Parties under the hash tag #RaisedByACDNFarmer (ie. Raised by a Canadian Farmer).  Many of those who participated in that party are Brand Ambassadors (ie. paid shills) of a marketing consultant hired by Chicken Farmers of Canada ("CFC"); a form of social media incest.

    In spite of these #ChickenMafia bribes, the people spoke their truths, exploding and exposing the propaganda of the #ChickenMafia.

    The #ChickenMafia received a total of 102 comments on their chicken growing practices.

    8 People Convinced Duped by #ChickenMafia Propaganda

    Just 8 people (just 7.8% of the people participating in the survey, 5.7% of all the comments made) felt reassured by the Supply Management factory farm system, the Local Boards, and the regulatory system that is assumed to protect consumers' best interests.  All of the rest of the comments can be construed as being negative against the plans and actions of the #ChickenMafia and their factory farms.

    Voice of the Customers

    Free range chicken receive 50.4% of the comments on what consumers liked and preferred.  That is a huge majority, swamping all other comments.  Next in line, 9.2% of the comments expressed support for no hormones and no steroids in their chicken.  In third place was 5.7% of the comments expressing a warm reassurance that the government, the Chicken Boards, and good regulations were protecting their chicken supply. In 4th place, 5% of the comments expressed a desire to have the chickens properly cared for.  Next biggest concern with 4.3% of all comments was tied between locally grown chicken and healthy chickens.  The last of the "Vital Few" (as defined by Pareto as 80% of the population) were happy chickens with 3.5% of all comments.  These eight factors represent 82% of the comments received.

    It is recommended that the #ChickenMafia heed the comments of their customers.  If not, they may soon lose 80% of those customers.

    Note that Small Flockers' principles, first published in Feb. 2013, are 100% aligned with the consumers' wish list from May 2014.  Imagine that!  What a coincidence!

    If the #ChickenMafia is unwilling or unable to serve the clear, stated needs of the Canadian consumers, the #ChickenMafia should step aside, remove the oppressive and unjust regulations that restrict Small Flockers, thereby allowing Small Flockers to serve the consumer's needs.

    As Lee Iacocca said,


     "Lead, follow, or get out of the way!"


    Pareto analysis of consumer comments on perceived &/or desired growing practices for BC chicken.
    The comments that make up 80% of the total population represent the "Vital Few", in this case
    the first 6 comments; "Free Range" being the first and foremost feature consumers desire.

    Friday, October 25, 2013

    Animal Abuse: Prevent & Detect

    The #EggMafia have lost their way.

    How else can we describe what has happened in the alleged abuse of chicks and layer hens at two farms in Alberta.  See our previous Blog post for details on this tragedy.

    Not so fast, says Egg Farmers of Alberta, and Egg Farmers of Canada.  Their Egg Farmers of Canada website, says:
    "Egg farmers’ number one priority has always been the health and well-being of their laying hens."
     I'm sure the birds appreciate the words, if not the actions by Egg Farmers of Canada ("EFC") and the  farmer in Alberta who is an alleged animal abusers to back up the words.

    Since the birds are #1 priority, does that mean us humans, and the delivery of safe, fresh, nutritious eggs to us paying customers is #2 priority?  That of course, is an assumption on my part.

    What Egg Farmers of Canada do say is:
    Canada’s egg farmers place a high premium on safeguarding Canada’s food supply and are always striving for continuous improvement in their farming practices. Dedicated to Quality, our corporate tagline, is our ongoing guarantee to Canadians to ensure that our eggs are among the best in the world on the basis of quality, freshness and safety.
    So us human customers should feel safe and trust the egg farmers because those egg farmers "place a high premium" on food safety.  I don't exactly know what that is supposed to mean.  It's seems like some marketing guru dreamed it up for them, akin to George Orwell's Newspeak in his book 1984.  Useless generalities, if not outright propaganda.

    EFC's website   says EFC's Food Quality & Safety program includes:

    "Inspecting all regulated egg farmers annually. Farmers are assessed by inspectors trained by EFC against key critical control points."
    I have some questions for EFC:
    1. What were the dates of those EFC inspections for the two Alberta farms that were recently alleged to have had animal abuse for their chicks and/or layers?
    2. Can EFC provide me with copies of these audit reports?  If not, why not?  If no copies of the audit reports will be provided, can you provide the audit scores, or number of non-compliances found, or number of non-recommended practices found, or number of recommendations made?  If not, why not?

    3. Did the scope of these annual EFC inspections include animal welfare issues?  If not, why not?
    4. Did EFC or a third party ever audit these farms for animal welfare issues as part of that audit?  If yes, what was the date of those audits for these two farms?
    5. What is the EFC mandated attitude, training, education, skills, and prior experience of the EFC's inspectors that qualifies them to do these inspections?
    6. Can you supply me with a copy of these documented requirements for EFC's Inspectors?  If not, why not?
    7. Can EFC supply me with substantial objective evidence that clearly shows these EFC inspectors who did these 2 farms were qualified to do so?  If not, why not?
    8. Can EFC supply me with substantial objective evidence that clearly shows that all non-compliances or recommended improvements were promptly implemented by these two farms, and these corrective actions were subsequently re-inspected by an independent inspector and found to be 100% complete, consistently applied, and effective?  If not, why not?
    I have sent an email to Alison Hebbs, Manager of Corporate and Public Affairs for Egg Farmers of Canada, with all of these questions.

    There are 16 Board Members and 7 staff at EFC; none of whom have contact information published on EFC's website, and so hide behind Ms Alison Hebbs, who is the only person I can find at EFC who has contact phone # and email address.  Is this the best EFC can do for open, transparent, and accountable?

    I'm sure Alison and her staff are busy people these days.  We'll have to wait to see what they say.
    
    

    Thursday, April 11, 2013

    Federal-Provincial Chicken Deal

    I previously Blogged about how governments signed the Federal-Provincial Agreement for Chicken 2001 on how they will run the chicken supply management system in Canada, and the duties of the Chicken Farmers of Canada ("CFC") under that deal.  To ensure agreement and compliance, a total of 33 organizations signed on that agreement, binding them to follow the mutually agreed rules.

    On Mar. 7 2013, I  asked CFC to provide me objective evidence of their on-going compliance with that Fed-Prov Chicken Agreement.  It's been a month now, and no answer yet.  I wonder why?

    To be fair to stakeholders and effective, we need 4 minimum requirements in an agreement such as this:

    Mandatory Requirements
    1. People have to know what is expected
    2. They have to have adequate resources (time, $, technology, knowledge, training, etc.) so that they can implement the various tasks so as to meet the expectations.
    3. They have to be able to make timely and accurate measurements of what they achieved, and compare that to what was expected (see Item #1 above).
    4. They have to be able to close any gap between what was expected, and what actually occurred.
    Requirement #1:   Clear Expectations

    Of all the Supply Management Systems in Canada for chicken, I like this agreement.  It's well written, and seems to recognize the rights of Canadians, and the duty of the system to serve the public.  For example, it seems to clearly state the expectations, per Requirement #1 above:

    1.00 Purpose and Objectives
    1.01 This Agreement provides for an orderly marketing system for chicken coordinated in a flexible and market responsive manner having appropriate safeguards so as to provide consistency, predictability and stability in accordance with the following objectives:
    a) to optimize sustainable economic activity in the chicken industry;
    b) to pursue opportunities in both domestic and international markets;
    c) to enhance competitiveness and efficiency in the chicken industry; and
    d) to work in the balanced interest of producers, industry stakeholders and consumers. 
    One thing that is missing is "continuous improvement", but that is certainly implied by sustainable, optimize, enhance, and efficiency; all of which are in the Agreement.

    A second thing is that the Agreement implies, but doesn't specifically state, that all signatory parties have a shared responsibility for acting in a diligent manner so as to achieve the agreed-upon Purpose and Objectives of the Agreement.  For example, we could have a problem if everybody agreed to what was supposed to occur, but everybody assumed that the others would do all or most of the work.

    Section 2.01 requires that the Federal and Provincial Ministers recommend legislation so that the Agreement can be implemented.  There is a somewhat ambiguous requirement of these same Ministers to see that the Agreement is effectively implemented.

    Section 2.04 requires the Federal and Provincial Ministers to delegate authority to the various Supervisory Boards and Marketing Boards so as to fully implement and maintain the Agreement.

    It is unfortunate that this Agreement did not have these same Supervisory Boards and Marketing Boards agree to accept the delegated powers described in Section 2.04, and to apply their best efforts to implement those delegated responsibilities, and to achieve the Purposes and Objectives of this Agreement.

    Section 2.05 comes close to assigning responsibility, but close isn't good enough to my way of thinking:
    2.05 CFC, the Provincial Supervisory Boards, and
    the Provincial Commodity Boards each agree,
    within their own jurisdictions and pursuant to
    delegated authority, to:
    a) exercise or cooperate in the exercise of
    legislative powers with respect to the
    enactment of marketing plans, regulations
    or orders; and
    b) establish or cooperate in the establishment
    of agreements and policies required to fully
    implement and maintain this Agreement.

    I see a world of difference between:
    • Agreeing to enact &/or establish marketing plans, regulations, orders, agreements, and policies (ie. "define the system"); and
    • Applying best efforts and necessary resources to "implement the system".
    Unfortunately, the Agreement doesn't require all parties to do their very best to achieve the Agreement's Purposes and Objectives.

    Since both CFC and CFO were signatories to this Agreement, I assume they know about all of the Agreement's Purposes and Objectives.

    While the words are simple to write, implementing those same words on a consistent basis is much more difficult.  That is what Requirement #2 is all about.


    Requirement #2: Necessary Resources

    Since CFC is able to charge levies to all chicken farmers and all Provincial Marketing Boards, they have the ability to obtain the necessary funding.  With that funding, they can hire the necessary people, buy the office space, computers, books, and everything else they need so that they have the necessary resources (or can readily get them).  I therefore think that Item #2 can be met.

    The same ability of ordering levies is available to Chicken Farmers of Ontario ("CFO"), and I assume the same for all the other Provincial Marketing Boards.

    While they could do Item #2 if they wanted to do so, I don't know as of yet how well they actually implemented that part of their responsibilities.


    Requirement #3: Measure Results

    In Section 3.01 (c), each of the Provincial Commodity Boards are responsible for ensuring that their systems for quota allotment are auditable by CFC.

    In Section 4.01 (b), CFC is made responsible for auditing all Provincial quota allocations.

    I see a world of difference between auditing quota allocations, and the measuring of compliance to the entire Agreement by all the parties thereto.

    Perhaps this is where the governments failed.  There is a lack of openness, accountability, and transparency.

    Do you think us mere mortals might get to see the audit results if we ask really nicely for full disclosure?


    Requirement #4: Corrective Action

    If you don't know how well the Agreement is being implemented, how can you implement corrective actions for non-compliances or inefficiencies or continuous improvement?  You can't.

    I guess none of the 33 signatories thought about this.  I wonder why? Most unfortunate.


    Fixing the Problems

    Under Section 9.01, changes to the Agreement require the unanimous agreement of all parties.  How easy is it going to be to achieve agreement on the comprehensive auditing on a periodic basis for the Agreement and the roles played by all signatory parties?

    Maybe that's why this was left out of the Agreement.  Perhaps someone tried to add accountability, but one or more of the parties to the Agreement balked at openness and accountability.

    Perhaps with the passing of 12 years, some additional maturity for the parties, and the dire needs felt by Canadians,perhaps now we can seek to fix these shortcomings in the Agreement.

    We can only ask, and hope.